FAQ-Frequently Asked Questions
Q. How long have you been in business?
A. We have vast experience and do hundreds of events every year! Please visit the About Our Business page for detailed information on this topic.
Q. How experienced are your DJ's?
A. We have no novice DJ’s, all of our DJ’s are experienced! Please visit the About Our DJ’s page for detailed information on this topic.
FAQ–About Our DJ Services
Q. What is included with our full service DJ package?
A. Everything! 4+ non-stop hours of music and service with one of our experienced, professional DJ’s who will make all announcements, coordinate with your photographer and/or caterer, and help to orchestrate the overall flow of your party. We also bring a comprehensive music library of over 7,500 songs to every event and have over 150,000 in our total inventory. The DJ will bring a full sound/lighting system according to the package you choose and full delivery, set up, tear down and return of the system included. Set up and tear down is not part of your scheduled time period, it’s on our own time. The DJ arrives approximately 1 hour prior to the start time for load-in and set-up.
Q. How Do I Let You Know What Songs I Want?
A. We have excellent on-line music and planning programs right here on our website for you to use. You can access our Music Request List & Event Planner & Event Timeline at the RESOURCES tab of this web site. You can make music selections for your DJ to play, plan all of your special dances and events, organize and list specific details, and set up a program timeline; it’s all right here at your fingertips. You can work on, edit and save your planning as often, and whenever you like. Sending your finished plans to us is as easy as clicking the submit button in each of these programs. We recommend submitting everything to us approximately 3 weeks prior to your event but by no later than 2 weeks prior. You are welcome to contact us anytime for help with best utilizing these programs if needed.
Q. Will we get to talk with our DJ before the event?
A. Absolutely! This is a 2-stage process for us and here’s how we do it. Approximately 10 days prior to your event you will receive a confirmation phone call from our office. At that time, we will confirm that we have received and reviewed all of your music & event planning materials. We will reconfirm time and location along with any other pertinent details; we may also ask you some specifics about the information you submitted. This is when we will appoint you a DJ from our company that we think best suits your taste. After that, your DJ will be calling you directly to go through all the fine details of your reception with you.
Q. How do we book you, what is the deposit, when is the balance due?
A. You can either call 636-220-6590 or email us to book your date. We will get the information we need to send you our “Booking-Deposit Confirmation Form” by email. This email will contain a link to our secure payment gateway (PAYPAL) where you can make your security deposit to formally lock in our service. We require a $100.00 deposit to formally reserve any of our systems. Please note that deposits are non-refundable after 3 days. Once we have received your deposit we will mail you formal contracts to sign and return. The balance will be due 7 days prior to your event, which can be paid using our on-line secure payment gateway or by mailing us a personal or company check.
Q. Do you have liability insurance?
A. Yes, we carry full liability insurance. Your venue location is welcome to contact us and we will gladly fax a copy of our policy to them for proof of liability.
Q. How will the DJ be attired for our event?
A. If your event is a wedding reception, the DJ will be dressed in a tuxedo unless you request otherwise. For all other events the DJ will be appropriately dressed according to the type of event you are having. In most cases, this would be dress pants, jacket & tie.
Q. Are there any hidden charges?
A. For the most part, the price you see is the price you pay and there are no additional services fees or taxes added. There are a few locations where we charge additional fee's for set up, such as in downtown St. Louis, to cover for parking and/or where loading access is difficult. You will know in advance of sending us a security deposit if there will be any additional charges above our listed prices.
Q. Where do you provide service?
A. We provide to most St. Louis and St. Louis Metro locations, and some nearby Illinois locations with our DJ service.
FAQ–About Our DIY Packages
Q. How many hours are included with our DO-IT-YOURSELF or PICK UP & RETURN rental?
A. On a DIY rental, where we deliver, set up and return the system, there is no time limit but we do require pre-determined delivery and pick up times. If you are doing a pick-up and return rental with us, where you pick it up, set it up, and return it yourself, there is no time limit on how long you can use the system as long as it is returned to us on time. Please see DIY Requirements page for more information on this topic.
Q. I have no experience at setting up a sound system, so is the Pickup & Return option still something I should consider?
A. Our Value and Basic PA systems are designed around the novice renter with little or no experience, take about 15 minutes to set up and will easily fit in most small to mid-size cars. If you have no technical or audio experience at all, then you might want to consider our delivery service option, where we do the delivery, set-up and return for you. Our Pro-Party systems are bigger, heavier and more complicated to set and we absolutely recommend our delivery service for those with little or no experience.
Q. What if I have never used a DJ sound system before?
A. No Problem! Most of our systems are very user-friendly and we offer free instructional guidelines with your rental. If you are doing a pick-up & return rental, we will show you how to set it up, and use it when you pick up the system. If we are doing the set-up for you then we will coordinate with you on set up times and have your operator or DJ meet our set-up technician for instruction on how to use the system. Experienced DJ's will likely not need any instruction with most our systems.
Q. Does the DIY rental include music? Can I use my iPod or laptop to play my music?
A. Music is only included with our DJ packages, you are responsible for your own music with any DIY rental. All of our rentals include 2 direct hookup cables to our system so you can easily play music from your iPods and/or laptop computers. You can also play music from your personal CD’s with most of our rental systems.
Q. Do we have to provide anything for the set-up?
A. Yes, we require that you provide a 4, 6 or 8-foot secure table for the equipment to be placed on. The table must also be within 15 feet of an electrical outlet. Most venues will gladly provide you with the appropriate table for the equipment. We also recommend asking your venue to provide a tablecloth or skirting, this is something we do not provide. Also, we do not provide headphones with any of our DIY systems.
Q. What if we get to our event and the system is not working right?
A. All of our systems come with on-call technical support and equipment backup through the conclusion of your event. With DIY, where we delivery and set up the system, on-call service is 100% free. If you are doing a pick up and return rental, back-up service is also 100% free provided the problem is not a set-up error on your part. If our tech arrives and finds that you just hooked up the system wrong, then we will charge you $50.00 for the service call.
Q. Are we responsible if the equipment gets damaged during the rental?
A. You are 100% responsible for negligent damage, such as a drink spilled on the mixing console, or something dropped or knocked over and broken. You are also 100% responsible for any damaged caused during transport, while holding, or theft. You are not responsible for common wear & tear type damage, such as a blown speaker or amplifier unless it is clearly grouse abuse of the system by pushing it beyond its capacity or by using it for something it was not designed for. It is important that you rent the right system for the size and type of event you are having, if you are not sure, please ask us for help with choosing the right system.